Using a Professional Voice Studio to Grow Your Business and Enhance Your Company's Image

Having your greetings and on-hold messages delivered by a professional voice talent can enhance your company’s image and make you sound just like a Fortune 500 company. You can either have your virtual PBX vendor do this for you, or you can contract with a local radio or TV personality to do it for you.

Many virtual office suppliers have a “voice studio” where you can you have the means to create high-quality, professional-sounding greetings, prompts, and messages at an affordable price. You can choose from an array of available voice talents in either male or female voices to find the one that best suits your small business’s needs and image.

Need a top-quality, professional on-hold commercial? Utilizing the “Voice Studio” team with your vendor can produce it for you. They can even create recorded messages for you in different foreign languages.

Sounding professional was never easier or more economical than it is today. Simply type up your script and submit it to your voice studio team so that they can edit it and “tweak” it if necessary. Once you have approved the final commercial they can then professionally record it for you and even upload it into your system in a matter of just a few days. All this can be done rather economically for you at a fraction of the cost of high-end voice studio services: sometimes less than $50 per recording.

Once your message (or messages) have been crafted, the automated attendant can then take over for you, thereby eliminating the need for appointing additional reception staff in your organization.

Does this mean that your receptionist will be out of a job? No: not necessarily. It will just make her job easier when she becomes inundated by too many Incoming calls. The calls are professionally managed by the system with appropriate salutation messages and provides the callers with a set of options such as dial-by-extension, dial-by-name, zero out to live operator and so on.

The system never gets overwhelmed or frustrated, and always greets your callers in a cheerful manner. Calls are then transferred to the right extension according to the option selected by the caller. The auto attendant can also handle multiple calls arriving simultaneously and performs immediate call routing without giving your callers a busy signal.

Ernest O'Dell is the Director of Unified Communications at QuestarTeleCommunications.com. Questar TeleCommunications is an authorized independent agency for iTeleCenter.

Their primary focus is educating the various industries about implementing Unified Communications, Messaging, Mobile Collaboration, Virtual Office and PBX systems.

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